Returns Policy
SHIPPING
All items are sent via Royal Mail 48 tracked unless you choose otherwise at checkout. Your will receive a tracking number via email when your order has shipped (please ensure you have given the correct email information when you order).
Should your item get lost or damaged in transit VE Cosmetics will happily replace this for you and lodge a claim with Royal Mail (See our damaged on arrival policy at the bottom of this page for more information.
Please allow 14 WORKING DAYS before requesting a claim be made as Royal Mail will not accept enquiries before this timeframe. Your email must include photographs of the product and packaging (if claiming for damages) along with your order number (Order numbers start with the prefix VE).
OVERSEAS CUSTOMS/DUTIES
Overseas orders may be subject to customs/Duties.
These charges are worked out by your countries customs offices/local courier. VE Cosmetics are not responsible/liable for any charges occurred.
If customs/import taxes are not paid and your shipment is returned you will be subject to our failure to collect policy outlined below.
FAILURE TO COLLECT
If your order is returned to VE Cosmetics you will be charged the full postal price to have it sent back out to you plus a 5% handling fee.
If you do not wish to pay the return postage your order will be refunded minus the postage and a 20% restock fee.
If you have provided incorrect address details and your order is shipped to an incorrect address we will not refund/replace the items. You are responsible for giving the correct shipping information and VE Cosmetics will not be held liable for any losses that occur as a result of being given the wrong information.
REFUNDS
Refunds will be offered if the goods you received are faulty or incorrect only.
Refunds will only be made via the original way you purchased ( if you paid via PayPal you will be refunded via paypal etc).
If you request a cancellation on an order that has shipped with free postage, and the refund will lower the order total value under the limit for free postage then the postage costs will be deducted from your refund.
Refunds will not be given if items are returned and show signs of unreasonable use, Items must be in their original unopened packaging. If this is not the case you will either be offered a partial refund or can arrange for the goods to be sent back to you but you will be asked to pay shipping.
Items must be returned in the condition they arrived in - in the original box in the original packaging.
If sending back from Overseas this must be clearly marked as a return for customs purposes. If overseas items are not marked as a return any customs duties paid by VE Cosmetics to receive the return will be deducted from your refund.
Refunds are not offered on any sale items
Refunds are only available for 7 days after purchase.
This policy is only applicable to items bought through the ve-cosmetics website. If you have purchased items via another vendor please contact the vendor for their refund policy.
VE Cosmetics are not responsible for any charges by your payment provider when you pay for your order. Orders must be paid for in GBP & if for any reason you order is refunded we cannot refund any charges in respect to currency conversion.
If you have chosen a refund for your returned product, we will process the calculated refund within fourteen (14) days of receiving your returned goods provided that you have returned the goods to us in their original condition.
Orders can be cancelled using the contact button or via email ( with your order number and name as reference) .You will receive a full refund MINUS paypal/credit card fees that have been charged as these vendors no longer refund fees if your order has not yet shipped.
If your order has already shipped & you request a cancellation you will be responsible for return postage and returning items in the condition they were posted out in - you will not be refunded for the original postage or return postage if your item has shipped.
All Cancellations/returns that have shipped are subject to a 20% restock fee.
RETURNS
You must email us at Info@ve-cosmetics.com with your order number and reason for the return request. This email must reach us within 5 days of your order being received. Again returns are only accepted if an item is incorrect or faulty. Please ensure you read items descriptions fully before purchase.
Any returns received without an email prior to the return will be subject to longer processing times.
Returns are available only for 7 days after purchase.
Returns are subject to a handling/restock fee of 20%.
ITEMS DAMAGED UPON ARRIVAL
You must email photographs of both the product AND the packaging with your order number. Order Numbers start with the prefix VE. If we do not receive photographs of both the product and the packaging we cannot place a claim with Royal Mail and you will have to do this yourself.
Royal Mails claims link can be found here: